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↳ Lead our customer storytelling program. ↳ Build a steady pipeline of customers who are excited to share stories about how they are solving their biggest business…
↳ Lead UX strategy and design quality for the Foundation pillar: the trial experience, activation flows, onboarding, and… ↳ Maintain current design capacity planning: scoped, estimated, and sequenced work that gives the teams accurate…
↳ Conduct customer-facing presentations, demonstrations, and white-boarding sessions. ↳ Establish yourself as a trusted advisor with prospects by building credibility through meaningful engagement.
↳ Own a revenue target for AgentControl, with full accountability for pipeline, forecasting, and closed-won bookings ↳ Run the full sales cycle: discovery, value narrative, stakeholder alignment, negotiation, and close
↳ Design and execute account strategies that balance net-new acquisition with expansion of existing customers. ↳ Identify and capitalize on usage-based pricing signals and third-party architecture fit to prioritize opportunities.
↳ Spearhead the early-stage evaluation, implementation, and adoption of AgentControl at scale, working closely with… ↳ Lead AgentControl POVs to validate technical win and secure revenue from our largest customers. Collect and Propagate…
↳ Support Professional Services engagements focused on AI-enabled and traditional software delivery, helping align… ↳ Resolve common technical obstacles that arise during engagements, escalating novel or highly complex issues as needed.
↳ Cross-team execution: Drive complex, multi-team initiatives from design through delivery, including large migrations…
↳ Prepare for and run discovery sessions with new prospects to articulate LaunchDarkly’s core use cases and the value of… ↳ Customize and deliver demos with the Solutions Engineering team
↳ Lead complex Professional Services engagements focused on AI-enabled and traditional software delivery, aligning… ↳ Design and help implement safe rollout patterns for AI — progressive exposure, guardrails, kill switches, and…
↳ Design, build, and operate distributed, data-intensive backend systems that power Data Platform capabilities across… ↳ Own and improve production data infrastructure, including streaming and batch pipelines, analytical data stores,…
↳ Ensure Successful Adoption: Ensure the seamless adoption of LaunchDarkly within these large enterprises through robust… ↳ Coordinate closely with pre-and-post sales engineering, customer success, and support teams to guarantee client…
↳ Manage tenant improvement projects and related workplace buildout activities in Oakland from early planning through… ↳ Coordinate with internal stakeholders to gather business requirements, clarify project objectives, document decisions,…
↳ Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle. ↳ Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders.
↳ Build, improve, and operate backend services that power LaunchDarkly’s Flag Delivery systems. ↳ Collaborate closely with partner teams including SDK, Platform, SRE, Security, and Enterprise to deliver improvements…
↳ Identify systemic trends in support cases and lead initiatives to improve internal workflows, tooling, or documentation ↳ Collaborate with Engineering and Product on high-impact bugs and feature gaps, influencing prioritization based on…
↳ Own and manage a book of business, working closely with Sales leaders to support, guide, and track high-value deal… ↳ Review proposed deals, provide feedback/coaching, ensure accuracy/compliance with published policies, and approve,…
↳ Own inbound pipeline generation across three distinct motions: responding to inbound leads and hand-raisers,… ↳ Build the plays, enablement, and metrics each motion needs.
↳ Resolve customer issues using established troubleshooting practices; escalate non-routine or ambiguous cases with a… ↳ Analyze support case trends to identify recurring issues and recommend improvements to internal workflows or tooling
↳ Drive features from problem framing through design partnership, full-stack implementation, instrumentation, rollout,… ↳ Build the next version of LaunchDarkly's onboarding, including agentic flows that work inside a developer's IDE and…
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