Project Manager 3

ColombiaRemote

Responsibilities

Cultivate deep partnerships across the Global Operations ecosystem, specifically Global Customer Services, Global Customer Support Operations, and Onboarding & Compliance ,to ensure project scalability and total operational readiness.
Drive project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity.
Identify and mitigate risks by serving as an "early warning system," mapping complex dependencies across Enterprise Technology and Global Operations to protect the critical path.
Generate high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment.
Coordinate launch synchronization between Enterprise Technology releases and Global Operations enablement, ensuring technical deliverables map perfectly to business-facing launch dates.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
experience in Project Management, Program Management, or Delivery Management within a fast-paced technology or operations environment.
Technical Literacy: Proven ability to translate complex technical constraints into business tradeoffs and communicate effectively with Engineering and Product teams.
Tooling Proficiency: Advanced
experience using project management and tracking tools (e.g., Airtable, Jira, or Asana) to maintain high-integrity documentation. Desired:
experience working closely with Global Operations functions such as Global Customer Services, Global Customer Support Operations, or Onboarding & Compliance.
PMP, or another program management certification Location
For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer
Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

As a Delivery Manager, you are the engine of project execution, transforming strategic vision into operational reality.
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

At Twilio, we’re shaping the future of communications, all from the comfort of our homes.
We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.
Join the team as Twilio’s next Delivery Project Manager (L3). About the job
This position is needed to drive the tactical execution and operational delivery of complex cross-functional projects within Global Operations.
You bridge the gap between business intent and technical execution, ensuring every initiative moves through the lifecycle with precision and speed.
By partnering with Enterprise Technology and being the voice of Global Operations , you ensure our projects are predictable, transparent, and high-impact, serving as the primary advocate for operational excellence and seamless product rollouts. Responsibilities
Translate abstract business needs into actionable, prioritized
requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented.