Account Manager, Strategic, EMEA

SpainRemote

$500K

Responsibilities

- Lead strategic planning and success reviews to help customers fully leverage Mural in achieving their transformation and collaboration objectives.
- Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales to deliver a cohesive, world-class customer experience.

We combine the hustle of a startup with the discipline of an enterprise GTM team - balancing urgency with operational excellence.
- Build trusted, consultative relationships with business leaders and champions, becoming a go-to advisor on how Mural supports their strategic priorities.
- Act as the voice of the customer internally, sharing insights that inform product innovation and go-to-market strategies.
experience leading enterprise or strategic accounts within a SaaS organization, delivering measurable business impact. - 5+ years managing multi-million-dollar portfolios with individual accounts exceeding $500K in ARR. - A proven record of driving complex renewals, expansions, and executive alignment at the C-suite level. - Deep
experience working with large, global, matrixed organizations, navigating procurement, governance, and change management.
- Ability to thrive in fast-paced environments, shaping best practices, mentoring peers, and contributing to the evolution of the GTM organization.

ABOUT THE TEAM We’re a high-performance, high-trust Account Management team that works with some of the largest and most recognized logos in the world.
Every team member contributes to our success, bringing a mix of grit, creativity, and customer obsession to every interaction.
We celebrate progress as much as results, sharing best practices openly and learning fast from every win and loss.
We push each other to be better and celebrate our successes together.
You’ll be empowered to take ownership, experiment, and think strategically about how to drive growth and expansion within your set of accounts.
If you’re someone who thrives in a team-first, growth-minded environment, where performance is recognized, voices are heard, and the bar is always rising - this is the place for you.
YOUR MISSION Our belief is simple: making customers better, makes better customers.
As a Strategic Account Manager you will manage a handful of MURAL’s most strategic customers by applying a human-centered approach.
Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and opportunistic upsells.
WHAT YOU'LL DO - Serve as the strategic partner and main point of contact for a select portfolio of high-value, enterprise customers.