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Posted YesterdayManaged Services Consultant - Sr
at Sprinklr
United States Connecticut, United StatesRemote
Responsibilities
- Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.
- Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.
- Analyze and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell.
- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.
- Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.
- Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.
- Identify opportunities for customer references and case studies.
- Maintain platform relevancy according to changes in business needs.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- We believe that listening and developing a deep understanding of each customers’ objectives, together with the application of purpose-built solutions to address those
- requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.
- Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI.
- Experience working with the Sprinklr platform is required, with specific
- experience in the Service product strongly preferred. 4+ years of
- experience in account management at a brand, agency or tech company.
- Experience in web technologies, CRM or SaaS platforms and digital marketing
- experience across social platforms. Strong product acumen & evangelization
- experience with the aptitude to learn new products.
- Ability to think independently and learn as a member of a team.
- Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions.
- Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.
- Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.
- Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.
- Advanced analytical skills with proven competency in data tools & methodologies.
- Ability to collate, harmonize, and visualize data, and present statistically sound insights to support a business case.
- Industry specific knowledge across different verticals or lines of business preferred. Demonstrated
- experience with, and a passion for, the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). Direct
- experience in working with a social media management software is preferred.
- Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes You Know You're Successful If The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- We believe that our clear vision, and robust global execution will enable us to make our customers ‘happier’.
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
- JOB REQ COMPENSATION RANGE $92,000 - $153,000 The base salary range for this role is shown above.
- At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.
- Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
- benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based
- benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health
- benefits including medical, dental, vision, and prescription drug coverage.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description Meet our Managed Services Team! Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers.
- requirements at scale, is the winning formula for long term success and growth of the business.
- Our execution is defined by the 3 focus areas or ‘Obsessions’.
- Our Customer Obsession is going the full distance in understanding what value means to each member of the customers’ organization.
- Our Product Obsessio n is developing and refining our technology as a way of life.
- Our Learning Obsession is constantly empowering every team member to reach their full potential.
- What You'll Do We are looking for someone who can ensure the following outcomes for every customer - Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth.
- Strategic Business Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. What Are Your
- Responsibilities Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers'