Associate Product Manager ( WFM )

India Karnataka Bangalore, IndiaOn-site

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Responsibilities

Conduct market research and competitive analysis to identify market opportunities and drive product innovation.
Drive the development and launch of new features and enhancements, ensuring high quality deliverables that meet customer needs and business objectives.
Monitor product performance and user feedback and iterate on product features to optimize user experience and business outcomes.
Create a culture of customer obsession, with trust, teamwork, and accountability.

Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Bachelor’s degree in computer science, Engineering in IT Technology, Business Administration, or related field. 2+ years of
experience in contact centre workforce management domain, with a focus on software product management. Hands on
experience on other leading Contact Centre Workforce Management Solutions in the market. I.e. Nice, Genesys, Verint, Calabrio etc. Proven
experience leading cross-functional teams and driving product development from concept to launch. Strong understanding of domain principles, processes, and best practices.
Demonstrated ability to analyse market trends, customer needs, and competitive landscapes help drive product strategy.
Experience working in Agile development environments.
Knowledge on Agile methodologies such as Scrum Hands on
experience of working on SDLC tools such as Jira We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.

Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
We offer you and your family voluntary healthcare coverage in countries where applicable.
We believe it is important to take time off – it is essential for your mental and physical wellbeing.
We provide Sprinklrites with paid time off to recharge and spend time with loved ones.

Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
Job Description You will be a part of the product strategy, roadmap, and feature prioritization.
Responsible to collaborate with stakeholders, including customers, sales, marketing, and engineering teams, to gather
Work closely with engineering teams to translate product
requirements into actionable user stories and specifications.
Act as a product evangelist, engaging with customers, prospects, and industry stakeholders to promote our Workforce Management solution and gather feedback for continuous improvement.
Excellent communication, presentation, and interpersonal skills.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.