other
Posted 4 hours agoIntern, Customer Experience
at Workato
Palo Alto, United StatesOn-site
Responsibilities
- Building Automation: Update current Workato recipes and build new Workato recipes to automatically facilitate listening posts at set points in our customer and partner journeys. •
- Build Workflow Automation: Using Workato, design and implement basic automated workflows that allow us to conduct listening posts at set points in our customers' and partners' journeys. •
Requirements
- Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform.
- With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
- Your primary responsibility will be to build agentic AI projects and automated listening posts to gather partner and customer feedback, along with reporting to summarize the results.
- Agentic AI-Powered Reporting : Building and operating agentic AI workflows that automatically analyze customer and partner feedback at scale, surfacing themes, sentiment, and signals, and generating structured reports and summaries for team and stakeholder consumption. •
- Continuous Learning: Actively staying updated on industry trends and advancements in agentic AI, text analytics, and customer
- Agent Building : Design and deploy AI agents that can autonomously execute multi-step tasks, including feedback collection, analysis, and reporting workflows. •
- AI Prompting : Ability to craft effective prompts for large language models to extract insights, generate summaries, classify feedback, and produce structured outputs reliably. •
- Experience or strong interest in building Model Context Protocol (MCP) servers to connect AI models to internal tools, data sources, and business systems. •
- Agentic, Automation, and Integration Troubleshooting : Ability to diagnose and resolve issues across agentic AI workflows, Workato recipes, and third-party integrations — with a methodical approach to root cause analysis. •
- Problem-Solving Skills : Ability to troubleshoot issues and use resources to explore new approaches.
- Experience working in Agile development environments, participating in sprint planning, and delivering automation and integration solutions iteratively. •
- Documentation and Testing : Proficiency in documenting processes, creating test cases, and conducting thorough testing to ensure the reliability and scalability of solutions. •
- Customer-oriented mindset : Must possess a customer-centric perspective and the ability to understand and empathize with our customers’ and partners’ journeys. •
Contact
- To learn more, visit www.workato.com Why join us?
Additional details
- A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale.
- Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles .
- We are driven by innovation and looking for team players who want to actively build our company.
- But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of
- benefits they can enjoy inside and outside of their work lives.
- If this sounds right up your alley, please submit an application. We look forward to getting to know you!
- Business Insider named us an “enterprise startup to bet your career on” •
- Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world •
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America •
- Quartz ranked us the #1 best company for remote workers Responsibilities