Technical Tax Support Specialist

Denver, United StatesHybrid

Responsibilities

Track questions and issues raised by tax agencies and customers to identify trends and opportunities for process improvements

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience
Leverage AI platforms to streamline communication, automate processes and enablement.
Experience with servicing tax agencies and/or customers relating to Payroll related tax inquiries.
Deep understanding of payroll taxes, tax returns, and filing processes
Ability to identify trends and understand impact
An AI explorer that is committed to an AI native culture

We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Your role will help Gusto prevent customer pain and improve our influence with payroll tax agencies by supporting them via phone and email.
The Technical Tax Support team sits within Tax Operations and serves as a specialized bridge between Gusto, payroll tax agencies, and internal partners across CX.
We help prevent customer pain by resolving complex tax filing and payment issues, improving responsiveness, and creating a more direct, trusted line of communication with agencies.
Receive, respond to, and resolve calls and emails from various tax agencies regarding customer tax filing & payment issues
Our cash compensation amount for this role is $26.19/hr to $32.30/hr in Denver & most major metro locations, and $26.84/hr to $34.00/hr for Los Angeles..

At Gusto, we're on a mission to grow the small business economy.
With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
Offer amounts are determined by role, level, and location.
Learn more about our Total Rewards philosophy .
requirements vary by role and will be assessed during the interview process. About the Role:
As a Technical Tax Support Specialist, you will have the unique opportunity to join a specialized role on our Tax Operations team.
You will help strengthen cross functional relationships and provide support to multiple teams across CX, enabling them to work more efficiently and effectively. About the Team:
Because the team tracks trends, surfaces feedback, and partners closely with groups like TaxRes, Customer Care, Tax Filing Compliance, and Compliance Operations, our work directly shapes better processes and better customer outcomes.
Work with Gusto customers via email and phone on specific tax issues that require deep tax operations and agency knowledge
Work cross functionally with teams across CX, such as TaxRes, Customer Care, Tax Filing Compliance, and Compliance Operations