Lead, Account Support

Remote

Responsibilities

Manage the achievement of key performance indicators for the analyst team’s Mentor, train and support the team of analysts supporting the customer success function
Build trusting relationships with cross-functional leadership
Identify product & process gaps by conducting business impact assessments and proactively managing client expectations
Support the team in managing client escalations and service recovery
Direct and lead client-facing reporting
Monitor and assist with the management of team member capacity and bandwidth

Maintain a comprehensive understanding of business challenges faced by customers
Bachelor's degree or equivalent work experience required
High-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
Ability to work independently as well as part of an extended, cross-functional team
Ability to take initiative with little to no direction

We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.
5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required
benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Discretionary Paid Time Off
Paid Company Holidays Wellness Benefits
Paid Parental Leave benefits

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.
Integrity: Our purpose guides our actions and gives us confidence in the path ahead.
With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience.
We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability.
We boldly challenge the status quo to keep moving forward—always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team.
Our shared values bind us together and make us one.
When one falls, we all fall; when one rises, we all rise. Job Summary: