sales
Posted Jun 8Sr. Field Sales Operations Manager
at Sprinklr
United States New York, United StatesRemote
Responsibilities
- Design, document, and continuously improve end-to-end sales processes — from lead handoff to close — aligned to Sprinklr's enterprise SaaS motion.
- Lead weekly, monthly, and quarterly business review (QBR) preparation and reporting cadences.
- Oversee our sales operating cadence matches our needs.
- Support annual planning for territory design, quota setting, and headcount modeling in collaboration with Finance and Sales Leadership.
- Monitor and analyze key SaaS metrics: ARR, NARR, Churn, and more.
- Identify, evaluate, and implement new technologies that improve seller productivity and pipeline visibility.
- Ensure data integrity across systems and lead ongoing CRM hygiene initiatives.
- Collaborate with Deal Desk and Legal on complex enterprise deal structures, approvals, and CPQ processes.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Revenue Analytics & Forecasting Collaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainment.
- Systems & Tools Enablement Own and administer the sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other RevOps tools.
- Cross-Functional Collaboration Act as a strategic partner to Sales, Marketing, Customer Success, and Finance to align go-to-market strategy with operational execution.
- experience in Sales Operations, Revenue Operations, or Business Operations at a B2B SaaS company. Demonstrated expertise with Salesforce CRM (admin-level
- experience strongly preferred). Proven ability to build executive-level reports and dashboards; proficiency in Tableau, Looker, or similar BI tools. Strong analytical mindset with
- experience in quota setting, territory planning, and funnel analysis.
- Excellent project management skills with the ability to manage multiple priorities in a fast-moving environment.
- Experience supporting enterprise and strategic sales motions, including complex multi-stakeholder deal cycles.
- Familiarity with tools such as Clari, Outreach, Gong, ZoomInfo, or Lean Data.
- Background working within a Unified-CXM, social media, or marketing technology environment.
- Experience with CPQ tools (Salesforce CPQ / Conga) and deal desk processes. Bachelor's degree in Business, Finance, or a related field; MBA a plus.
- Experience leveraging AI in you day to day to uplevel our processes.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
- Qualifications 6+ years of
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
- JOB REQ COMPENSATION RANGE $146,000 - $244,000 The base salary range for this role is shown above.
- At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.
- Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
- benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based
- benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health
- benefits including medical, dental, vision, and prescription drug coverage.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- In this high-impact role, you will be the operational backbone of our America’s sales organization — business partnering with our Divisional Vice Presidents and helping them shape their strategy to succeed in their business.
- Through optimizing processes, enabling data-driven decisions, and ensuring our field have the tools, insights, and systems, you will play a pivotal role in shaping our future.
- You will partner closely with Sales, Finance, Marketing, and Customer Success to scale revenue operations in support of Sprinklr's continued growth. Key
- Responsibilities Regional Sales Strategy & Execution Partner with AMER leadership to develop our field strategy for the region and alignment with our global team.
- This includes driving forecast calls, driving pipeline creation strategies, hygiene, accuracy, and discipline within our CRM.
- Work with Sales Enablement to identify training gaps and support onboarding of new Account Executives and SDRs.
- Outstanding verbal and written communication skills; comfortable presenting to senior leadership. Preferred
- We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.