Linux Support Engineer

📍 Japan·🏢 Remote

Responsibilities

Troubleshoot challenging complex, critical, and sensitive customer issues related to: Installation errors, configuration errors, out of the box not working functionality, booting issues.
Investigate usage problems, unexpected product behaviour, performance degradation, and root cause analysis.
Replicate customer issues in a technical lab environment to provide optimal solutions. .
Collaborate efficiently with your technical support colleagues, globally.

Linux Support Engineer Job Description The Role As a Linux Support Engineer
you will: Provide OS support to users of the SUSE Enterprise Linux product portfolio.
Be required to work on call and weekends based on a shift rotation policy. Preferred technical
experience & skills A solid understanding and
experience with the Linux operating system The ability to troubleshoot various aspects of the Linux operating system.
The ability to adapt to new technologies.
Basic Bash scripting.
Expertise or understanding (at minimum) in the below areas: High Availability / Clustering technologies Storage technologies (like SAN, multipathing, iSCSI, LVM) Networking concepts and protocols Personal Attributes All candidates should be fluent in English and Japanese (written and verbal) Candidate should feel comfortable to communicate in English on a daily basis A strong sense of responsibility, self-motivation, and the ability to prioritise and organise multiple, simultaneous workloads.
The ability to assess the customer situation and select the best path forward.
The ability to communicate complex technical information to customers in a clear and simple way.
The ability to work efficiently in a dynamic and collaborative environment with a team of highly skilled and motivated engineers.

Leading open innovation without limits. We are SUSE.
More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond.