infrastructure
Posted Apr 21Forward Deployed Infrastructure Engineer
at Sierra
San Francisco, United StatesOn-site
Responsibilities
- - Own deployment architecture conversations and execution — designing and implementing deployment strategies across customer environments, including VPC configuration, permissioning, networking, and infrastructure provisioning.
- - Manage the full infrastructure lifecycle for some of Sierra’s most critical customers: initial deployment, ongoing upgrades, scaling, and incident support.
- - Collaborate with Sales and Customer Success to scope infrastructure
- - Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes.
Requirements
- ABOUT US At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI.
- Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook.
- Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens.
- Before that, Clay led the product and design teams for Google Workspace.
- WHAT YOU’LL DO As a Forward Deployed Infrastructure Engineer at Sierra, and a founding member of this function, you will own the end-to-end lifecycle of customer deployments, while helping define how Sierra’s AI platform is deployed and operated across enterprise environments.
- You'll work directly with enterprise customers to architect, deploy, upgrade, and manage Sierra's AI platform infrastructure — ensuring every deployment meets their security, compliance, and operational requirements.
- experience in infrastructure, DevOps, platform engineering, or solutions architecture roles — with significant time spent on customer-facing deployment work. - Deep
- experience with AWS services, Terraform, container orchestration, and cloud networking (VPCs, IAM, DNS, load balancing).
- - Comfortable working in a fast-moving environment and collaborating across engineering, product, and go-to-market teams.
- - Degree in Computer Science or a related field, or equivalent professional experience.
- experience with Go services, GraphQL APIs, or LLM infrastructure in production environments. - Past
- experience at an early-stage company where you built deployment operations, playbooks, and tooling. - Familiarity with observability and incident management in distributed systems (Prometheus, Grafana, Datadog, or similar). -
- Experience with CI/CD pipeline design, deployment automation, or infrastructure self-service tooling for enterprise customers.
- We build trust in AI by making it more accessible, safe, and useful.
- BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world.
Experience
- requirements during pre-sales and onboarding, translating customer needs into concrete deployment plans. WHAT YOU'LL BRING - 4+ years of
Benefits
- benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision
- benefits for you and your family - Life insurance and disability
- benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building
- benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These
- benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.
- Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
Contact
- Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/.
Additional details
- We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney.
- We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
- These values are the foundation of our work, and we are committed to upholding them in everything we do.
- Bret was also one of Google's earliest product managers and co-creator of Google Maps.
- In addition, you’ll establish the standards, tooling, and processes that make deployments scalable and repeatable, and partner cross-functionally with Engineering, Product, Sales, and Customer Success.
- This role will define how Sierra scales some of its most complex customer engagements.
- - Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable.
- - Partner with engineering teams to ensure Sierra's platform is deployable and operable across diverse customer requirements.
- - Work with customers' platform engineering, security, and DevOps teams to navigate their infrastructure constraints and compliance requirements.
- - Ability to navigate ambiguity with enterprise stakeholders — from platform engineers to CISOs — and turn infrastructure conversations into actionable deployment plans.