- Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders).
- Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows.
- Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
- Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).
Requirements
COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale.
COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.
Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work.
We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here.
Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.
Additionally, we move at the pace of AI.
You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping customers integrate AI-driven solutions into their workflows.
experience to help customers realize value from day one and scale it over time.
- Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
- Leverage AI to amplify your impact; be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems.
- Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers.
- Have high EQ and high learning index, you read the room, adapt your style, and quickly absorb technical and business complexity.
- Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment.
It’s Important To Us That You Have - 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech) - A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth. - Hands-on
experience with running product demos, POCs, or technical workshops with enterprise customers. - Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts. - Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations) -
- Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales).
- A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand.
- A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics.
Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies. - Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter.
This job description incorporates the strategic focus, cross-functional partnership, and data-driven approach that define Deepgram’s go-to-market and customer-centric roles.
If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer.
Benefits
If you’re passionate about helping partners and technology companies thrive together, and you love operating where innovation and relationship management intersect, we’d like to hear from you. BENEFITS & PERKS
HOLISTIC HEALTH - Medical, dental, vision
benefits - Annual wellness stipend - Mental health support - Life, STD, LTD Income Insurance Plans WORK/LIFE BLEND - Unlimited PTO - Parental leave - Flexible schedule - 12 Paid US company holidays - Quarterly personal productivity stipend - One-time stipend for home office upgrades - 401(k) plan with company match - Tax Savings Programs CONTINUOUS LEARNING - Learning / Education stipend - Participation in talks and conferences - Employee Resource Groups - AI enablement workshops / sessions *For candidates
Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding.
Contact
THE OPPORTUNITY At Deepgram, we make it easy to create inspiring voice experiences https://playground.deepgram.com/?endpoint=agent&language=en&speakModel=aura-asteria-en&listenModel=nova-3&customWelcomeMessage=&llmProviderType=open_ai&llmModelName=gpt-4.1.
Additional details
More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box.
Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency.
Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words.
There is no organization in the world that understands voice better than Deepgram.
Change is rapid, and you can expect your day-to-day work to evolve just as quickly.
This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.
NOTE: THIS IS A REMOTE ROLE THAT WILL BE BASED OUT OF SINGAPORE.
Today, we offer the Deepgram Enterprise Runtime, which powers low-latency, high-quality, affordable Speech to Text, Text to Speech, Voice Intelligence and Voice Agent APIs.
Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth.
We’re not here just to “manage accounts”; we make Deepgram successful in our customers’ environments by combining technical expertise with commercial impact.