Establish and enforce SLAs with a target of median resolution under 4 hours.
Own Zendesk configuration, triage workflows, routing rules, and escalation paths.
Drive resolution time and first-response metrics.
Manage Onboarding/Offboarding Coordinators.
Build and maintain repeatable checklists with measurable time-to-productive SLA.
Handle M&A bulk onboarding of 20-50 new employees per acquisition.
Own license management and cost optimization across all platforms.
Ensure system configurations support business needs including call routing, form workflows, and access provisioning.
Own procurement for hardware, software, office supplies, shipping/mail, and marketing materials.
Ensure repeatable playbooks exist for practice onboarding including accounts, devices, phone system setup, system migration, and credentialing coordination with RCM.
Requirements
You will inherit a team of 7, an existing AI-powered automation infrastructure, and a set of systems that need process discipline applied to them. The core
Experience building IT processes from scratch (SLAs, triage workflows, vendor management frameworks).
Experience with M365 administration, device lifecycle management, and Intune.
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia.
Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust.
Proven ability to execute strategy set by someone else without needing to own the vision. Preferred: Healthcare industry
Salary: 130k with bonus based on hitting KPIs.
Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary
benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time Off
Paid Office Holidays
All employees qualify for these benefits: Paid Sick Time
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
Additional details
Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility.
We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! About the Role:
Ennoble Care is hiring a Director of IT Operations to lead the day-to-day technology operations that support our clinical and administrative workforce across 7 states and 15+ offices.
This role owns the help desk, device lifecycle, platform administration, vendor management, procurement, onboarding/offboarding, and M&A IT integration.
responsibilities for this position include the following:
Help Desk and IT Support: Manage a Help Desk Lead and IT Support Technicians handling 700+ tickets per month.
Onboarding and Offboarding: Own the end-to-end new hire and termination lifecycle for IT, including accounts, devices, orientation, and equipment retrieval.
Vendor Management and Procurement: Manage a Vendor/Procurement Coordinator.
Centralize contract tracking, renewal calendars, and SLA monitoring across IT vendors.
M&A IT Integration : Oversee the M&A IT Integration Lead who runs the IT workstream for each acquisition.