Director of IT Operations
↳ Establish and enforce SLAs with a target of median resolution under 4 hours. ↳ Own Zendesk configuration, triage workflows, routing rules, and escalation paths.
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↳ Establish and enforce SLAs with a target of median resolution under 4 hours. ↳ Own Zendesk configuration, triage workflows, routing rules, and escalation paths.
↳ Develop impressions, diagnosis, and treatment plans ↳ Foster trust and consult with patients, families, and caregivers during visits
↳ Document all client communications (verbal or written) accurately
↳ Coordinate appointments between patients, BHCMs, primary care providers, and psychiatric consultants. ↳ Manage BHCM calendars and optimize scheduling efficiency.
↳ Collaborate with physicians and other professionals to plan care Triage phone calls
↳ Initiate communication with attending physicians, Hospice staff members and other agencies as needed to coordinate… ↳ Maintain regular communication with the attending physician concerning patient and loved ones/caregivers
↳ Document all client communications (verbal or written) accurately
↳ Document all client communications (verbal or written) accurately
↳ Develop impressions, diagnosis, and treatment plans ↳ Foster trust and consult with patients, families, and caregivers during visits
↳ Develop impressions, diagnosis, and treatment plans ↳ Foster trust and consult with patients, families, and caregivers during visits
↳ Foster cooperative effort among personnel by understanding the functions of other persons involved in patient care and…
↳ Initiate communication with attending physicians, Hospice staff members and other agencies as needed to coordinate… ↳ Maintain regular communication with the attending physician concerning patient and loved ones/caregivers
↳ Initiate communication with attending physicians, Hospice staff members and other agencies as needed to coordinate… ↳ Maintain regular communication with the attending physician concerning patient and loved ones/caregivers
Must possess knowledge of, and commitment to hospice philosophy of care. Master’s of Divinity Degree or equivalent in an area of theological studies required.
↳ Supervise Medical Records department. ↳ Maintain medical records in locked cabinets to assure confidentiality of patient information.
↳ Develop impressions, diagnosis, and treatment plans ↳ Foster trust and consult with patients, families, and caregivers during visits
↳ Develop impressions, diagnosis, and treatment plans ↳ Foster trust and consult with patients, families, and caregivers during visits
↳ Develop impressions, diagnosis, and treatment plans ↳ Foster trust and consult with patients, families, and caregivers during visits
↳ Develop impressions, diagnosis, and treatment plans ↳ Foster trust and consult with patients, families, and caregivers during visits
↳ Develop impressions, diagnosis, and treatment plans ↳ Foster trust and consult with patients, families, and caregivers during visits
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