engineering
Posted Feb 19, 2025Premium Service Engineer
at SUSE
Tokyo, JapanOn-site
Requirements
- This understanding will allow you to provide personalised support and services in both a proactive and reactive manner.
- Your in-depth knowledge of SUSE technologies and solutions will allow you to offer the highest level of service for our customers.
- In the PSE role you will interact with the customer’s staff and resolve any technical issues related to SUSE Linux and related SUSE products.
- Experience & Skills Bachelor’s degree in computer science, Information Systems, or related field 3 to 5 years of IT, Services, Consulting, or Support
- experience A strong sense of responsibility, self-motivation and the ability to prioritise and organise workload to complete multiple, simultaneous issues and projects Flexibility and capacity to work across a variety of activities within a matrix and virtual organisational framework The ability to adapt/learn new products/technologies that your customer may need assistance with relating to your position at SUSE Ability to appropriately handle tense/stressful customer situations regarding service outages
- experience with major Linux Distros (RedHat/CentOS, SUSE Linux Enterprise Server, etc.) Ability to troubleshoot network, file system and kernel level issues
- Experience automating installations using products like AutoYaST or KickStart
- Experience with configuration management tools like Salt, Ansible, or similar Personal Attributes The ideal candidate will embrace the transformative nature of this role - as we continue our evolution, we require you to build capability and institutionalise best practices within delivery of Premium Service.
- Your relationship building skills both with direct peers but also across the wider business will be critical, as will your ability to be a team player.
- The candidate is required to complete the background check(s) once an offer has been accepted.
Additional details
- Leading open innovation without limits. We are SUSE.
- More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond.
- SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.
- We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World.
- Our vibrant community thrives on diversity and connectivity without borders.
- Premium Service Engineer Job Description The Role As a Premium Support Engineer (PSE) you will provide expert level support services for SUSE products in select customer accounts.
- In this role you will be responsible for building strong relationships with assigned customers to understand the environment, their use of SUSE products, business processes, installation, and configuration.
- You will provide high level advisory services allowing them to keep their SUSE products in top operational order.
- The PSE will have priority and direct access to other SUSE team members (peers, back-line, engineering and development) for critical issues that require additional assistance.
- Developing strong relationships and resolving issues most important to the customer to aid renewal of their Premium Service contract.