Technical Support Engineer - AMER

IndiaOn-site

Responsibilities

Investigate client inquiries and provide “white glove” assistance via phone, email, or chat
Track customer inquiries through to resolution, maintaining a timely cadence of communication
Develop and maintain technical and non-technical playbooks
Prioritize and manage several open inquiries at one time
Maintain a high bar for client

experience by setting an example through performance and work ethic
Must work in a defined working hours, as required by the business
experience in a technical support setting, within financial institutions preferred
Good understanding of Google apps, Salesforce, JIRA
benefits of working at BitGo:

Have graduated with Computer Science or related bachelor’s degree 2+ years of work

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution.
Competitive salary
Meal and commute allowance
Medical Insurance
Attractive Well-being allowance (comprised of medical, wellness and fitness aspects)

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage.
Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space.
With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide.
As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world.
Provide first response to technical issues, solve where possible
Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner
Participate in an on-call rotation to handle high priority queues
Strong problem-solving and troubleshooting skills
Stellar team player and can navigate issue resolution with cross functional teams
Fantastic communication skills, both verbal and written