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Posted 1 weeks agoSenior Technical Account Manager (Germany)
at Mattermost
GermanyHybrid
Responsibilities
- Lead technical onboarding, configuration, and production deployment for strategic enterprise and public sector customers.
- Design, validate, and implement secure, scalable architectures for Mattermost across cloud, hybrid, and air-gapped environments .
- Ensure compliance alignment with relevant European and German frameworks such as BSI IT-Grundschutz, ISO 27001, NIS2, and NATO security standards .
- Guide customers in integrating Mattermost with identity management systems ( SSO, SAML, OAuth, LDAP, Active Directory ), DevOps pipelines, and monitoring systems.
- Collaborate with Product, Engineering, and Support teams to resolve complex technical issues and represent customer needs internally.
- Develop reusable assets (automation scripts, deployment playbooks, documentation) that enable secure and scalable deployments.
- Present complex technical concepts clearly to both executive and technical stakeholders.
- Build trusted, long-term relationships that support product adoption, expansion, and customer advocacy.
- Maintain clear documentation of deployment architectures, security considerations, and customer feedback. Required
Requirements
- Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.
- experience in Technical Account Management, Solutions Engineering, DevOps Engineering, or similar technical customer-facing roles.
- Strong technical expertise in Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure .
- experience ( Python, Go, Bash, Node.js, or similar ).
- Solid understanding of cybersecurity principles and secure system architecture . •
- Experience with DevSecOps tools and workflows (GitHub/GitLab, Jenkins, Jira, Terraform, CI/CD pipelines). Demonstrated
- experience supporting enterprise or government clients with complex infrastructure environments.
- Experience working with defense, public sector, or regulated industries in Europe .
- Familiarity with BSI IT-Grundschutz, NIS2 Directive, ISO 27001, or NATO security standards . •
- Experience supporting air-gapped or classified environments .
- experience with secure collaboration platforms . •
- Experience with mobile device management (Intune, MobileIron, Workspace ONE) .
Experience
- Qualifications 5+ years of
Benefits
- The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
Contact
- To learn more, visit www.mattermost.com
Additional details
- Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S.
- Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control.
- Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ.
- Mattermost is seeking a Senior Technical Account Manager (TAM) is a customer-facing technical leader responsible for ensuring the successful deployment, integration, and secure operation of the Mattermost platform for enterprise, public sector, and defense clients across Germany and Europe .
- This role combines deep expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills.
- The TAM acts as a trusted technical advisor—bridging engineering, product, and customer teams to drive secure, compliant, and mission-critical implementations in highly regulated and air-gapped environments. Key
- Responsibilities Customer Success & Secure Solution Delivery
- Provide proactive technical guidance to minimize operational risk and ensure high availability, resilience, and performance.
- Serve as the primary technical point of contact for assigned strategic accounts.
- Participate in internal technical reviews and contribute to improving onboarding processes and implementation methodologies.