Manager, Benefit Operations Testing & QA

Remote

Responsibilities

Manage team members in the delivery of benefit configuration, testing, and documentation aspects of the plan build and maintenance
Manage employee performance through defined employee scorecards and performance metrics.
Schedule employees, track productivity, maintain work schedules, coordinate different activities, and approve time off and overtime.
Work with clients, identifying and understanding benefit plan requirements. Build and maintain pharmacy benefit plans for client groups.
Own all aspects of benefit configuration organization and structure for accounts by monitoring plan data integrity.

Experience with document management practices is preferred.
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges and mentoring through a long-term, relationship-based approach to drive long-term individual success.
Ability to take initiative with little to no direction.
Bachelor's degree or equivalent work experience required.

5+ years in a leadership role with direct reports required, preferably leading people working in a remote setting.
8+ years of working knowledge of pharmacy benefits, benefit configuration, healthcare benefits, and/or claims processing. •

We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.
benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Discretionary Paid Time Off
Paid Company Holidays Wellness Benefits
Paid Parental Leave benefits

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.
Integrity: Our purpose guides our actions and gives us confidence in the path ahead.
With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience.
We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability.
We boldly challenge the status quo to keep moving forward—always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team.
Our shared values bind us together and make us one.
When one falls, we all fall; when one rises, we all rise. Job Summary: