operations
Posted Apr 1Manager, Benefit Operations Testing & QA
at Why Hiring
Remote
Responsibilities
- Manage team members in the delivery of benefit configuration, testing, and documentation aspects of the plan build and maintenance
- Manage employee performance through defined employee scorecards and performance metrics.
- Schedule employees, track productivity, maintain work schedules, coordinate different activities, and approve time off and overtime.
- Work with clients, identifying and understanding benefit plan requirements. Build and maintain pharmacy benefit plans for client groups.
- Own all aspects of benefit configuration organization and structure for accounts by monitoring plan data integrity.
Requirements
- Experience with document management practices is preferred.
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
- Ability to navigate unique and individual team member scenarios while providing coaching through day-to-day challenges and mentoring through a long-term, relationship-based approach to drive long-term individual success.
- Ability to take initiative with little to no direction.
- Bachelor's degree or equivalent work experience required.
Experience
- 5+ years in a leadership role with direct reports required, preferably leading people working in a remote setting.
- 8+ years of working knowledge of pharmacy benefits, benefit configuration, healthcare benefits, and/or claims processing. •
Benefits
- We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.
- benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program