Operations Engineer II

India Karnataka Bangalore, IndiaOn-site

Responsibilities

Job Description Monitor system performance for high‑traffic and cloud-based environments using PagerDuty .
Troubleshoot issues in real time and provide immediate response to incidents.
Coordinate with QA and Development teams to ensure smooth daily deployments and module updates.
Deploy patches, releases, and system changes using Jenkins .
Maintain and improve CI pipelines (build, test, package).
Maintain clear communication across teams to resolve issues efficiently and keep stakeholders aligned.
Create a culture of customer obsession, with trust, teamwork, and accountability.

Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Work within Agile, CI/CD environments using tools like Git .
Key Skills: Basic Linux OS knowledge for backend and system-level troubleshooting.
Familiarity with AWS, Azure, GCP services with 2+ years of experience.
Understanding of Python/Bash scripting and linux and CI/CD tools (Jenkins, Git) Hands-on
experience with Ansible and Terraform (IaC/Configuration Management).
Cloud platforms (AWS / Azure / GCP), Infrastructure-as-Code (Ansible, Terraform )Understanding of deployment pipelines We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.

Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.