Customer Success Manager (London, United Kingdom)

London, United KingdomHybrid

Responsibilities

Manage the adoption journey for a portfolio of large, strategic customers
Document proactive engagement strategies as part of high quality, bespoke enablement plans
Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
Deliver live and scalable training sessions customized to customer maturity and needs
A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
As a Customer Success Manager, you'll work directly with some of our largest customers to help them get the most value from the Figma platform.
Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.
Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
Excellent communication skills, with the ability to connect with a wide range of customer personas
Fluency in French and English
Experience using Figma or working with design and collaboration tools
Background in UX/UI, Design Ops, or Frontend Development
Additionally, if hired you will be required to attend in person onboarding.

If you require accommodation, please reach out to accommodations-ext@figma.com .

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
If you're excited to shape the future of design and collaboration, join us!
You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
In this highly collaborative role, you'll partner with various internal teams — including Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates — to deliver a seamless and impactful customer experience.
If you're energized by helping customers achieve meaningful outcomes, enjoy solving complex problems, and love working at the intersection of product and customer success, we'd love to meet you.
This is a full time hybrid role based in our London hub.
Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
While it's not required, it's an added plus if you also have: •