Engagement Manager - Professional Services

at Sprinklr

Japan Tokyo, JapanOn-site

Recruiting

Responsibilities

Deliver consistent value.
Build trusted partnerships.
Create a culture of customer obsession, with trust, teamwork, and accountability.

Requirements

Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Sprinklr is seeking an Engagement Manager to work with our largest enterprise customers in Japan.
responsibilities Identify risks early and escalate appropriately with structured communication Contribute to ongoing service improvement and account growth Required experience
Experience in professional services, consulting, or enterprise technology environments
Experience working with large Japanese enterprises or complex organisations Strong capability in structured problem solving and solution design Excellent written and verbal communication skills in Japanese and English High attention to detail, particularly in documentation and planning Ability to work effectively in a global and matrixed organisation Preferred experience
Experience in CX, social media platforms, or enterprise SaaS
Experience working in multinational environments supporting Japan-based customers What success looks like Customers have clear understanding of service scope and delivery approach Strong trust established with key stakeholders over time Projects delivered with consistency, quality, and minimal disruption Risks are identified early and managed proactively Long-term customer relationships leading to stable growth and expansion We focus on our mission : Sprinklr was founded in 2009 to solve a big problem:
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.

Benefits

Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.

Additional details

Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

You will work closely with Sales, Services, and Customer Success teams, supporting customers from initial engagement through to long-term operation.

The focus is on building trust, aligning to customer processes, and delivering outcomes with quality and precision.

Role purpose Establish a clear and effective services strategy for enterprise customers in Japan Ensure services are aligned with customer objectives, internal processes, and governance expectations Support stable delivery, long-term adoption, and continuous improvement Key

responsibilities Customer engagement and planning Work closely with customers to understand business priorities, organisational structure, and decision-making processes Conduct structured discovery and define service approaches that align with customer expectations Ensure alignment with internal stakeholders before progressing to execution Pre-sales support Partner with Sales to position services appropriately within enterprise deals Provide clear and detailed service scope, including implementation,

requirements into realistic and achievable delivery plans Stakeholder management Build long-term relationships with customer stakeholders based on trust and consistency Engage regularly with both business and operational stakeholders Communicate in a clear, structured, and respectful manner, aligned to the customer’s communication style Internal coordination Work closely with global and regional teams to ensure alignment between customer needs and Sprinklr capabilities Ensure a smooth transition from

Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.

That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.

Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

Engagement Manager - Professional Services

Responsibilities

Requirements

Benefits

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