Associate Account Manager, EMEA

IrelandHybrid

Responsibilities

Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
Advise customers on best practices for securing and protecting their business against password related breaches
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity.
Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
Drive customer advocacy in the form of references, referrals, and case studies
Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
Manage interviews and recruitment workflow
Lodge a complaint with your data protection authority

Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks.
Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control.
experience selling into SME and Enterprise level accounts.
Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers
Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
experience within software or tech sales (with a focus on upselling and expansion)
Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise •
Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives