management
Posted 20 hours agoSenior Vice President, Product Management- Sprinklr Service
at Sprinklr
United States Texas Austin, United StatesOn-site
Responsibilities
- Shape multi-year product strategy, grounded in customer needs, market trends, and competitive positioning.
- Define and deliver organic and inorganic growth plans through ecosystem partnerships and targeted M&A plays across the CX landscape.
- Drive an AI-first approach to product innovation, embedding AI deeply into workflows, automation, and user experiences.
- Champion a culture of Operational Excellence : Reliability, availability, security, accessibility, and quality beyond industry standards Stay proficient about various geographical/industry needs in infra, compliance Get hands dirty in creative solutioning to satisfy specific customer segment needs Drive rigor in product operations, metrics, and delivery discipline.
- Build scalable processes and systems that enable high-velocity innovation. AI Transformation &
- Lead the industry in AI-related pricing, positioning and monetization approaches Spend sufficient time in leading CX AI centers of innovation (e.g., VC forums, consortiums) Customer Engagement & Market Impact Act as a senior customer-facing leader, engaging directly with enterprise customers, partners, and prospects in partnership with the GTM teams.
- Enable automation across product delivery and services to scale efficiently.
- Champion AI-native ways of working , embedding them into PM culture and execution.
- Drive high engagement, accountability, and leadership development across the tea Success Metrics Growth : New ARR, expansion, retention, and churn Customer
- Strong track record in AI-driven product transformation and monetization Exceptional strategic thinker , innovator and product evangelist with equal strength in operational execution Customer-first mindset with a passion for building category-defining products Credible external voice with demonstrated thought leadership in the industry Expertise in software development methodologies, including Agile and DevOps.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- This is a multi-hundred million dollar business growing at double digits , with disproportionate growth driven by AI-native capabilities .
- This role combines strategic thought leadership, operational excellence, and end-to-end product ownership across a comprehensive portfolio spanning CCaaS , Telephony, Workforce Management, Community, AI Agent Copilot, Contact Center Intelligence, and AI Agents.
- You will define the future of AI-powered customer service experiences , bringing innovation directly into the hands of customers while bearing general management
- Drive product decisions grounded in a deep understanding of system architecture, platform scalability, APIs, integrations, and data models .
- Experience Reimagination Lead the infusion of AI across all products, including: AI-native user experiences grounded in human-centered design AI monetization strategies and packaging Intelligent automation across service delivery Reimagine CX with AI Agents, Copilots, and intelligence layers that transform how work gets done.
- Experience : Seamless, differentiated customer journeys powered by AI Who You Are & What Makes You Qualified Requires minimum of 15+ years product management
- experience with 10 + years in leadership roles. Proven
- experience leading large-scale, global enterprise SaaS product organizations with deep expertise in customer service / CX platforms (CCaaS preferred) Extensive
- experience in end-to-end product lifecycle management, including engineering and technical leadership.
- Experience in managing technology budgets, vendor relationships, and resource allocation.
- Solid critical thinker with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and drive alignment Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity .
- Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust and support within all levels of the organization.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- What You’ll Do Vision, Strategy & Thought Leadership Define, lead and drive the AI-native product strategy and management, partnering with executive leadership to define, build and scale AI-driven products and customer experiences .
- Define and evangelize a bold, differentiated vision for AI-native customer service.
- Represent the product vision at customer events, User Groups, executive briefings, and industry forums.
- Cross-Functional Leadership Partner deeply across: Engineering, Design, Product Marketing Solution Consulting / Pre-Sales, Services, Sales Ensure alignment from product vision through GTM execution and customer success.
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
- JOB REQ COMPENSATION RANGE $285,000 - $475,000 The base salary range for this role is shown above.
- At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.
- Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
- benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based
- benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health
- benefits including medical, dental, vision, and prescription drug coverage.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description Role Overview We are seeking a senior, visionary leader to serve as SVP of Product Management for the Sprinklr Service suite.
- Widely seen as a disruptor in the space , the suite has earned leadership recognition in reputed analyst reports across key categories .
- responsibilities to deliver durable growth, profitability, and exceptional user outcomes.
- Serve as a visible thought leader and evangelist through blogs, podcasts, keynote speaking, and industry engagement.
- Partner closely with Analyst Relations to position Sprinklr Service and each module as best-in - class.
- Product Leadership & Execution Own the full product lifecycle across the Service suite, including: Product definition, roadmap, and delivery with high credibility Growth, pricing, and monetization strategy Profitability and business performance Maintain a high say-do ratio , ensuring consistent, predictable roadmap delivery.
- Translate customer insights into actionable product innovation and differentiation.
- Experience : Customer satisfaction, adoption, and measurable business impact Product Performance : Profitability, utilization , and feature adoption Execution : Roadmap delivery and operational predictability People : Team engagement, leadership development, and organizational health End-to-End
- Excellent problem-solving skills and a strategic mindset to address challenges and opportunities effectively.