Senior Manager Software Engineering

India Haryana Gurgaon, IndiaOn-site

Responsibilities

Create a culture of customer obsession, with trust, teamwork, and accountability.

Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
This role requires a balance of strong people leadership, technical depth, and execution excellence, with the ability to align engineering outcomes with business objectives. Key
Experience working with MongoDB and Elasticsearch in production environments Solid understanding of building scalable, distributed systems
Experience with system performance tuning, observability, and fault tolerance is a plus Proven experience 8+ years of
experience in managing and scaling engineering teams Strong execution mindset with the ability to balance technical depth and people leadership
Experience driving large, cross-functional initiatives in a fast-paced environment Excellent communication skills with the ability to influence technical and non-technical stakeholders We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.

Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
We offer you and your family voluntary healthcare coverage in countries where applicable.
We believe it is important to take time off – it is essential for your mental and physical wellbeing.
We provide Sprinklrites with paid time off to recharge and spend time with loved ones.