engineering
Posted Jun 9Senior Manager Software Engineering
at Sprinklr
India Haryana Gurgaon, IndiaOn-site
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Responsibilities
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- This role requires a balance of strong people leadership, technical depth, and execution excellence, with the ability to align engineering outcomes with business objectives. Key
- Experience working with MongoDB and Elasticsearch in production environments Solid understanding of building scalable, distributed systems
- Experience with system performance tuning, observability, and fault tolerance is a plus Proven experience 8+ years of
- experience in managing and scaling engineering teams Strong execution mindset with the ability to balance technical depth and people leadership
- Experience driving large, cross-functional initiatives in a fast-paced environment Excellent communication skills with the ability to influence technical and non-technical stakeholders We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description We are looking for an Engineering Manager to lead and scale high-performing engineering teams while delivering reliable, scalable, and high-quality software systems.
- Responsibilities Lead, mentor, and grow a team of software engineers, including performance management, hiring, and career development Own end-to-end delivery of complex technical projects, from planning and execution to release and post-launch support Collaborate closely with product management, design, and business stakeholders to translate
- requirements into scalable solutions Define, implement, and enforce best practices for system architecture, coding standards, testing, and deployment Ensure systems meet high standards of scalability, performance, reliability, and security Drive agile development processes, including sprint planning, retrospectives, and continuous improvement initiatives Lead production readiness, incident management, root cause analysis, and postmortems Contribute to high-level technical decision-making, architectural
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
- That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
- Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
- We invest in our people : We offer a comprehensive suite of
- benefits designed to help each member of our team thrive.