customer support
Posted 3 days agoPlatinum Support Account Manager - Specialist
at Sprinklr
India Karnataka Bangalore, IndiaOn-site
Responsibilities
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- experience in a product support role within a software or services organization;
- experience in a fast-paced SaaS environment is preferred Bachelor’s degree in a technical field, or a business degree with relevant
- experience in IT support or SaaS environments Strong understanding of customer support processes, including case management, escalation handling, and SLA adherence Proven ability to communicate effectively with both technical and non-technical stakeholders, including senior customer contacts
- Experience working cross-functionally with engineering, product, and customer-facing teams Familiarity with relational and non-relational databases such as MySQL, MongoDB, or Elasticsearch Strong analytical and problem-solving skills, with the ability to identify trends and drive continuous improvement
- Experience with scripting languages such as Python or JavaScript is a plus We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- experience Contribute to the ongoing evolution and strengthening of the Platinum Support program through proactive feedback and process improvements Participate in a weekend on-call rotation, including one Saturday or Sunday on a bi-monthly basis What Success Looks Like Reduction in repeat issues through proactive trend analysis and continuous improvement initiatives High levels of customer satisfaction and strong, trust-based stakeholder relationships Clear, proactive, and consistent communication during