Product Designer, Services (LUMA)

United StatesRemote

Responsibilities

Your mission is to: - Expand and evolve LUMA’s core curriculum, training programs, and resources. - Design and launch new services that meet client needs. - Ensure LUMA customers realize measurable value from our offerings.
requirements and prototypes for new experiences. - Apply service design sensibilities to ensure learning programs are intuitive, engaging, and easy to adopt at scale. - Partner with Customer Success, Marketing, and Enablement to drive participation, usage, and measurable skill adoption. - Monitor program performance and participant outcomes, using data to inform iteration and long-term planning.
experience design skills — able to contribute to concepting, workshop design, curriculum flow, and visual assets. - Proven track record of delivering impactful training or experiential programs from concept through launch. - Strong communication skills and ability to collaborate across multiple disciplines. -

WHAT YOU'LL BRING - 3+ years of product design, instructional design, or related product experience. - Strong familiarity with human-centered design, innovation frameworks, design thinking, or facilitation methods. - Excellent service design and
Experience operating as a product-fluent designer in a fast-paced, cross-functional team. - Comfort using AI tools to enhance workflows, efficiency, and decision-making.

YOUR MISSION You will work closely with the Director of Design for LUMA to own the vision, strategy, and delivery of service offerings that bring The LUMA System to life.
The base salary for this role ranges from $109,000 - $137,000 + bonus + benefits.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

ABOUT THE TEAM The LUMA Product Team designs and delivers human-centered experiences that equip organizations to innovate and solve problems in transformative ways.