Assistant Manager, Air Operations (Gurugram)

New Delhi, IndiaOn-site

Responsibilities

Execute end-to-end air shipments :
Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
Handle customers statistics and reports or any special request for improving the system.
Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.

Bachelor’s degree in logistics, supply chain, business, or related fields. 5+ years of
experience in air operation or related roles in freight forwarding/logistics. IATA Certification
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce.

We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.
Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

At Flexport, we believe global trade can move the human race forward.
That’s why it’s our mission to make global commerce so easy there will be more of it.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.
We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.
Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Help our customers improve their global supply chains
As an Assistant Manager, Air Operations, you’ll play a key role in ensuring smooth and timely air freight movements for our customers.
You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.
This role combines hands-on operations, customer service, and documentation work - helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability. What You’ll Do:
Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.