other
Posted 3 hours agoRenewals Manager
at Hightouch
Remote
Responsibilities
- Identify customer needs and demonstrate account management capabilities to guide renewal closure •
- Own and execute win/win negotiation strategies for a variety of renewals that maximize contract value while protecting and enhancing customer trust •
- Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies •
- Support customer conversations around renewal readiness, timing, and general customer procurement inquiries •
- Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations, and product management to develop strategies for upcoming renewals •
Requirements
- Teams move faster, stay on brand, and get AI marketing that actually works.
- Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
- At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses.
- Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment.
- Driving the qualification, quoting, and Salesforce processes to bring renewals to a close •
- Experience managing customer retention and adoption of a SaaS product for complex/strategic accounts/territories •
- Must be a self-starter with the ability to work independently and in a team environment •
- Strong level of urgency, organization and prioritization skills •
- After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security.
Experience
- 2+ years demonstrated success in a Renewal Management and/or Account Management and/or Sales/Customer Success -- ideally within SaaS offerings •
Benefits
- To be successful, the RM will partner with the Account Executive to make sure our customers are realizing the value of their investment, and are able to demonstrate the value differentiation of Hightouch versus our competitors.
Additional details
- Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP.
- With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves.
- Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
- The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success.
- If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About Hightouch:
- Hightouch’s mission is to empower everyone to take action on their data.
- Through our Reverse ETL platform, business and data users can seamlessly sync data from where it resides, such as warehouses and databases, to where it is needed, including operational systems and SaaS tools.
- Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data.
- With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.
- Our team operates with a focus on making a meaningful impact for our customers.