Partner Relationship Manager

at Why Hiring

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Responsibilities

Build trusting relationships with Partners’ operational leadership
Identify product gaps by conducting business impact assessments and managing partner expectations
Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is in place
Coordinate additional customization, product development requests, or new product education with partners
Troubleshoot and coordinate resolution of partner issues

Requirements

As a Partner Relationship Manager, you will be responsible for ensuring the complete post go-live success and collaboration with TPA and Data Partners in support of our mutual customers.
Maintain a comprehensive understanding of business and technical challenges faced by customers
Leverage SmithRx resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customers’ business needs
Have the ability to be a change agent and drive an initiative from concept to fruition. A strong focus on governance, driving adoption and recommending standardization where appropriate
Ability to work with internal and external cross-functional teams to drive projects to completion
experience with technical data file exchange (EDI or ETL)
Bachelor’s and Advanced Degree in a related field strongly preferred.
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue •
Experience in relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
Ability to work independently as well as part of an extended, cross-functional team
Ability to take initiative with little to no direction

Experience

experience in a client-facing role, preferably in Customer Success or Account Management 3+ years of working

Additional details

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work.

Integrity: Always operate with honesty and transparency so we earn the trust of our clients.

Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.

Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought. Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services.

We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers.

We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

You will bring strong industry, technical and product knowledge and serve as a trusted advisor and business partner for the Partners’ operational leadership.

The Partner Relationship Manager begins involvement during the integration process and is responsible for the long term maintenance of the relationship, orchestrating the involvement of additional SmithRx teams to ensure that we are successfully administering the data required to support our client benefit plan. What you will do:

Partner Relationship Manager

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