Director, Executive & Internal Communications

United States Texas Austin, United StatesOn-site

Responsibilities

Lead development of high-impact executive communications including All Hands, senior leadership forums, keynotes, major announcements, and thought leadership.
Design and manage a multi-channel internal communications ecosystem, optimizing channel use based on audience, purpose, and impact.
Champion two-way communication—ensuring employee feedback loops are embedded and actionable.
Ensure consistency of messaging across executive communications, internal channels, and key moments.
Drive proactive storytelling that positions Sprinklr’s leadership as credible, differentiated, and forward-looking.
Establish clear KPIs and measurement frameworks to track effectiveness, engagement, and reach.
Lead high-stakes communications initiatives including transformation milestones, organizational changes, and major announcements.
Identify and implement AI workflows and a gents to improve productivity and efficiency Partner closely with External Comms , Brand, Digital, HR, Product Marketing, and Field teams to ensure coordinated execution.
Create a culture of customer obsession, with trust, teamwork, and accountability.

Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
This leader will bring clarity, consistency, and energy to our executive voice while building a modern, AI-enabled, data-driven internal communications ecosystem that drives alignment, engagement, and trust.
The right candidate is both a strategist and operator—someone with a strong POV, forward -thinking instincts, a deep curiosity about and willingness to experiment with AI, and a track record of elevating leaders and organizations through communications. Key
Develop clear, engaging content that drives understanding of strategy, reinforces priorities, and builds employee confidence and alignment.
Employees have a strong understanding of strategy and feel informed, engaged, and aligned.
experience in strategic, corporate, or executive communications roles.