other
Posted Jun 2Director, Executive & Internal Communications
at Sprinklr
United States Texas Austin, United StatesOn-site
Responsibilities
- Lead development of high-impact executive communications including All Hands, senior leadership forums, keynotes, major announcements, and thought leadership.
- Design and manage a multi-channel internal communications ecosystem, optimizing channel use based on audience, purpose, and impact.
- Champion two-way communication—ensuring employee feedback loops are embedded and actionable.
- Ensure consistency of messaging across executive communications, internal channels, and key moments.
- Drive proactive storytelling that positions Sprinklr’s leadership as credible, differentiated, and forward-looking.
- Establish clear KPIs and measurement frameworks to track effectiveness, engagement, and reach.
- Lead high-stakes communications initiatives including transformation milestones, organizational changes, and major announcements.
- Identify and implement AI workflows and a gents to improve productivity and efficiency Partner closely with External Comms , Brand, Digital, HR, Product Marketing, and Field teams to ensure coordinated execution.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- This leader will bring clarity, consistency, and energy to our executive voice while building a modern, AI-enabled, data-driven internal communications ecosystem that drives alignment, engagement, and trust.
- The right candidate is both a strategist and operator—someone with a strong POV, forward -thinking instincts, a deep curiosity about and willingness to experiment with AI, and a track record of elevating leaders and organizations through communications. Key
- Develop clear, engaging content that drives understanding of strategy, reinforces priorities, and builds employee confidence and alignment.
- Employees have a strong understanding of strategy and feel informed, engaged, and aligned.
- experience in strategic, corporate, or executive communications roles.
- Experience in SaaS, technology, and/or publicly traded companies strongly preferred.
- Deep understanding of internal channel strategy and how to reach diverse employee audiences effectively.
- Executive presence and ability to influence the highest levels of the organization.
- Leadership & Mindset Collaborative, low-ego leader with a strong point of view and the ability to drive alignment.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
- JOB REQ COMPENSATION RANGE $146,000 - $244,000 The base salary range for this role is shown above.
- At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.
- Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
- benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based
- benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health
- benefits including medical, dental, vision, and prescription drug coverage.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description Role Overview We are seeking a Director, Executive and Internal Communications to lead and evolve our Executive Communications and Internal Relations programs.
- This is a high-impact role at the center of Sprinklr’s narrative—shaping how our leadership communicates, how our employees connect to our strategy, and how our story shows up across the enterprise and into the market .
- Responsibilities Executive Communications Leadership Serve as a trusted advisor and strategic partner to senior executives, helping shape their voice, narrative, and presence internally and externally.
- Partner with executives to translate business strategy into clear, compelling, and authentic messaging.
- Elevate executive visibility and consistency through disciplined narrative planning and storytelling.
- Internal Communications & Employee Engagement Own and evolve Sprinklr’s internal communications strategy—ensuring alignment with business priorities and cultural transformation.
- Narrative & Content Strategy Working closely with External Communications, refine e xecutive narrative frameworks that connect product innovation, customer value, and company strategy.
- Strategic Programs & Planning Build and operationalize annual and quarterly communications plans tied to company priorities.
- Team Leadership & Collaboration Lead and mentor a high-performing communications team and agency partners as needed.