engineering
Posted 3 days agoForward Deployment Engineer
at dialpad
Sydney, AustraliaOn-site
Python10K
Responsibilities
- Guide customers on production grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life. •
- Author multi‑step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework. About You • 4+ years of
- Build and ship agentic AI products that are redefining how companies operate
Requirements
- Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
- Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
- Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
- Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
- At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
- Dialpad’s Agentic AI platform turns conversations into autonomous workflows that drive revenue, efficiency, and unforgettable customer experiences.
- Fortune 1000 companies trust our AI Voice & Digital Agents to resolve millions of interactions every day.
- The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts.
- You will be the crucial link that translates complex business challenges into production ready, high-impact Agentic AI systems, driving business outcomes.
- FDE’s will act as the company's most technically fluent business consultant and the customer's most trusted AI architects. What We Do •
- Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions. •
- The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments.
- AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform.
- Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements.
- experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products. •
- Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands‑on experience with LLM frameworks. •
- Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive. •
- Telephony stack knowledge (WebRTC, SIP, SBCs). •
- Contributions to open‑source AI agent frameworks. How We Work
- Work at the center of the AI transformation in business communications
- Join a team where AI amplifies every employee’s impact
Benefits
- You don't just sell the vision, you build the capability that validates the investment. •
- Contributor to a dynamic team culture, focused on high growth industry innovation, team collaboration, customer success, and having fun. Bonus Points •
- Competitive salary, comprehensive benefits, and real opportunities for growth
Additional details
- Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer
- We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
- We look for people who are intensely curious and hold themselves to a high bar.
- Our ambition is significant, and achieving it requires a team that operates at the highest level.
- We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Why Dialpad
- We’re scaling fast and need Forward Deployed Engineers who want to be at the intersection of innovation and business impact. Your Role
- Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems.
- Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field.
- Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development. •
- You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines. •