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Posted 11 hours agoSolution Architect
at SUSE
Tokyo, JapanOn-site
Responsibilities
- Solution Architect Job Description Role Overview The Solution Architect acts as a trusted technical advisor for customers and partners, ensuring that SUSE’s solutions align with their business and technical needs.
- Conduct thorough assessments to identify gaps, opportunities, and challenges, ensuring that solutions are tailored to meet both immediate and future needs.
- Champion the technical validation process, including product demonstrations, technical presentations, managing proofs of concept (PoCs), addressing customer objections, and ensuring that the technical value of SUSE’s solutions is fully realized.
- Ensure that customer needs are reflected in new product features, updates, and messaging, while facilitating regular feedback loops, and support escalations to ensure product improvements align with customer expectations and maximize value.
- Collaborate with Field and Specialist Sales, Partner Ecosystem, and Customer Success teams to create Account Plans to drive solution adoption and ensure customer satisfaction throughout the sales lifecycle.
- Support the analysis of competitor offerings and collaborate on developing strategies to differentiate SUSE solutions, identifying key advantages in specific use cases.
- Conduct research and draft responses to the technical segments of requests for information (RFIs), requests for proposals (RFPs), and requests for quotes (RFQs).
Requirements
- By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny.
- Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge.
- Only SUSE also manages many Linux and Kubernetes distributions.
- Contribute to the development of go-to-market strategies with regional sales teams, and participate in marketing efforts through presentations, blogs, technical speaking engagements, rodeo’s and booth demo’s.
- Experience in technical consulting, pre-sales engineering, or solution architecture, with a focus on enterprise software solutions.
- Practical skills with Linux systems, open-source software, and related infrastructure solutions, with
- experience in cloud computing and container technologies like Kubernetes.
- Proven ability to articulate complex technical solutions clearly and effectively to diverse audiences up to CXO level, translating technical concepts into business value and demonstrating how they align with customer objectives.
- Experience in creating technical demonstrations and whitepapers to illustrate product value through use cases.
- Experience in designing and delivering complex enterprise solutions, ensuring scalability, security, and reliability.
- Exceptional consultative-selling skills, fostering meaningful customer relationships, guiding engagements, and serving as a trusted technical advisor through collaboration Proficiency in competitor analysis and solution positioning, showcasing SUSE's advantages over peers.
- Experience working with CRM tools (e.g., Salesforce, Clari) to manage pipelines, track technical validation, and measure solution success.
Contact
- Discover how we power mission-critical resilience at www.suse.com .
Additional details
- About Us SUSE is a global leader of enterprise open source software.
- At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation.
- You will work closely with regional sales and partner teams to drive technical excellence in solution design, positioning SUSE as a leader in the industry.
- The role will leverage specialized knowledge to consult with customers, supporting sales presentations, product demonstrations, proofs of concept, and technical requests.
- Ultimately, success will be helping customers invest in the right solutions from the SUSE portfolio, giving them a competitive edge. Key
- Responsibilities Engage with customers to understand both their technical and business needs - building valued relationships and developing as a trusted technical advisor.
- Take full responsibility for the technical aspects of deal progression, from qualification to closure.
- Serve as the voice of the customer by actively gathering and communicating customer feedback and requirements, to SUSE’s Product, Strategy, and Engineering teams.
- Transfer knowledge to pre-sales peers and contribute to internal education through mentoring, peer training, and sharing insights on product innovations and technical solutions.
- Consistently maintain CRM hygiene by updating all activity, for each opportunity - Use Case, Success Criteria, Technical Close Status (TCS) and Next Steps in the technical close process.