other
Posted YesterdayResearch Intern
at Sprinklr
India Haryana Gurgaon, IndiaOn-site
Responsibilities
- Research Operations Support : Help organize participant recruitment pipelines, coordinate study logistics , and manage internal research repositories.
- Advocate for the User : Translate raw data into highly actionable design insights, presenting findings through compelling visual decks and reports to cross-functional stakeholders.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- What We Look For Education : Currently pursuing a Bachelor’s or master's degree in H uman -Computer Interaction (HCI), Cognitive Science, Psychology, Design, or related field.
- AI-First Mindset : A strong curiosity for AI systems.
- Eagerness to learn how to research AI-driven products, including human-AI trust, hallucination impacts, and prompt workflows, and enthusiasm for adopting AI tools to streamline the research pipeline, such as automated synthesis and transcript analysis.
- Research Fundamentals : Solid academic or project
- experience with foundational UX research methods, such as card sorting, heuristic evaluations, semi-structured interviews, and context mapping.
- Tool Proficiency : Familiarity with user testing platforms ( UserTesting , UserZoom ), survey tools (Qualtrics, Typeform ), and prototyping/collaboration spaces (Figma, Miro).
- experience into enterprise SaaS design.
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- Job Description Role Overview As a UX Research Intern, you will play a critical role in shaping the future of Sprinklr’s multi-product enterprise platform.
- You will work closely with an assigned mentor, senior UX researchers, product designers, and engineers to translate complex workflows into simple, delightful user interactions.
- This is not a “shadowing” role you will own a multi-phase research study, collect impactful qualitative and quantitative data, and present a final capstone project directly to product leadership. Key
- Responsibilities Support and Execute Studies : Assist in planning, designing, and conducting generative and evaluative research studies, including user interviews, surveys, and usability tests.
- Data Synthesis & Analysis : Analyze qualitative feedback and quantitative behavioral metrics to build user personas, task analyses, and user journey maps.
- Cross-Functional Collaboration : Partner with product managers and engineers to understand technical constraints and ensure user needs are integrated into product roadmaps.
- UX Quality Assurance : Participate in product benchmarking, track competitor software developments, and review platform features to identify usability friction.
- Communication Skills : Excellent presentation skills, with a knack for telling stories with data and articulating the “why” behind user behaviors.
- Enterprise Curiosity : Passion for solving dense, complex B2B workflow puzzles rather than just simple B2C applications.