sales
Posted 8 hours agoAccount Executive Service Specialist – Lead
at Sprinklr
Australia Sydney, AustraliaOn-site
Responsibilities
- Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
- Sprinklr is the definitive, AI-native platform for Unified Customer
- By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
- Job Description We are hiring an experienced sales specialist to drive growth of Sprinklr’s Contact Center as a Service (CCaaS) and AI solutions across APAC.
- What You’ll Do Own CCaaS Sales Across Territory Drive net-new revenue for Sprinklr’s CCaaS and AI solutions across assigned APAC markets Identify, shape, and close large, complex enterprise deals Act as the specialist sales lead for all CCaaS opportunities Partner with Core Sales Team Work closely with AEs and sales leaders to progress and close strategic deals Support a targeted set of high-value accounts to expand CCaaS footprint Influence account strategy and deal positioning early in the sales cycle
- experience Align solutions to customer outcomes and business impact Act as AI and CCaaS SME Evangelise Sprinklr’s AI capabilities across customers and internally Stay current on market trends, competitors, and CX transformation Provide thought leadership in customer
- experience selling complex SaaS solutions into large enterprises Demonstrated success closing high-value, multi-stakeholder deals Skilled in influencing senior decision-makers and building executive relationships Comfortable operating as a specialist overlay in a matrixed sales environment Strong understanding of customer experience, contact centre, or AI-led transformation Highly proactive in building pipeline and driving opportunities independently Curious, commercially sharp, and able to position value
- Experience in CCaaS, CX, AI, or adjacent enterprise platforms preferred Track record of closing complex, multi-million dollar deals
- Experience working cross-functionally with sales, alliances, and technical teams Success Profile Consistently generates and closes net-new CCaaS revenue Drives measurable expansion within existing enterprise accounts Acts as the go-to specialist for CCaaS and AI opportunities Influences deal strategy and improves win rates across the region Builds strong internal and external partnerships to accelerate growth Why This Role Exists (for internal alignment) Dedicated specialist ownership for CCaaS revenue in
- Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
- Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
- Experience 8+ years enterprise software sales experience
Benefits
- Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
- We offer you and your family voluntary healthcare coverage in countries where applicable.
- We believe it is important to take time off – it is essential for your mental and physical wellbeing.
- We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
Additional details
- Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
- This is a specialist overlay role partnering with Account Executives to originate, shape, and close complex enterprise deals.
- The role owns CCaaS solution strategy, pipeline creation, and deal execution across both existing customers and new logos.
- experience and contact centre innovation Build Partner Ecosystem Identify and collaborate with CCaaS-focused partners and alliances Work with internal alliances teams to drive joint opportunities Leverage partners to accelerate deal cycles and expand reach Who You Are Proven enterprise sales professional with consistent top-tier performance Strong
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase.
- That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer.
- Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
- We invest in our people : We offer a comprehensive suite of
- benefits designed to help each member of our team thrive.