Customer Success Engineer - APAC

Singapore, SingaporeOn-site

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Responsibilities

Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers.
Adaptive Problem Solving: When out of the box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers. About You

Success in this role requires a blend of technical expertise, systems thinking, and the ability to translate complex business objectives into actionable implementation steps. What You’ll Do
Value Acceleration at Scale: You'll unblock customers facing everything from basic setup issues to complex architectural challenges.
Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience) •
Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent
experience with other modern scripting languages
Deep understanding of APIs, developer workflows, and modern DevOps practices
Proven ability to scope ambiguous problems and deliver working solutions quickly •
Experience building technical collateral that scales - scripts, templates, automation tools
You should be comfortable in Postman and familiar with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines.
Most importantly, you need to understand how enterprises actually build and ship software , not just how they say they do in planning meetings. What Else?

You need 6-8+ years in a technical customer-facing role and a portfolio of “built things”.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. About the Role