Consumer Support Specialist (Weekend Shift, Tues - Sat 8:30am - 5pm)

United StatesHybrid

Responsibilities

Recognize, document, and alert management of trends in customer calls, chats or emails
Proactively identify product improvements, identify and reproduce bugs, report and escalate to management
Maintain quality in a fast-paced environment
Maintain confidential data and and customer information
Manage interviews and recruitment workflow
Lodge a complaint with your data protection authority

Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks.
experience in a customer service or support role or equivalent training and certifications
Hands-on proficiency in Microsoft Office Suite and GSuite •
Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
Must have strong typing skills - i.e. 40+ wpm
experience succeeding in a high volume work environment with the ability to multitask
Ability to manage time effectively while working independently
experience working in call center environment is preferred
Bachelor's Degree preferred Benefits
Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

Ability and drive to perform other core role functions as assigned by management Requirements 1+ years of

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses

Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com . About the Role

Keeper is hiring a passionate Consumer Support Specialist to contribute knowledge and expertise to our B2C Support team.
This is a 100% remote position from select locations (Central, Mountain or Eastern Time Zones) with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally.
Keeper is published in 23 languages and is sold in over 150 countries.
Join one of the fastest-growing cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role! About Keeper
Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries.
Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment.
Join a close knit group of support specialists who are crushing it in our industry's space.
The Consumer Support Specialist responds to inbound calls, chats, and emails from Keeper’s consumer customers.
They provide a high level of service, ensure customers understand product features and benefits, and provide accurate product and service information.