Account Manager

Remote

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Responsibilities

Build trusting relationships with client operational leadership
Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
Identify product gaps by conducting business impact assessments and managing client expectations
Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

Maintain a comprehensive understanding of business challenges faced by customers
A positive growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue •
Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
Ability to work independently as well as part of an extended, cross-functional team
Ability to take initiative with little to no direction
Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member’s point of view
Bachelor’s degree or equivalent experience required

We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.
experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred
benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Discretionary Paid Time Off
Paid Company Holidays Wellness Benefits