product
Posted 3 days agoPrincipal Product Manager - Product Catalog
at Twilio
United StatesRemote
Responsibilities
- Define Unified Strategy & Taxonomy: Architect and execute a comprehensive product roadmap for a centralized, multi-tenant product catalog service that scales across Twilio's global infrastructure.
- Establish the global category hierarchies, data schemas, and parent-child variations required to represent complex developer APIs and consumption-based usage units.
- Accelerate New Product Introduction (NPI): Design, standardize, and scale the end-to-end NPI launch framework.
- Reduce time-to-market by transforming manual commercialization workflows into automated, self-service paths that allow product teams to rapidly configure and launch new SKUs globally.
- Standardize Catalog Governance & Tooling: Design developer-friendly API schemas and internal PIM (Product Information Management) UI tooling to allow distributed product teams (SMS, Voice, AI Agents) to self-serve catalog listings, localization attributes, and pricing metadata with zero friction.
- Build robust ingestion pipelines and bulk operation tools to manage the state machine and lifecycle of thousands of SKUs.
- Enforce strict normalization and de-duplication standards to ensure absolute downstream billing accuracy, zero margin leakage, and strict compliance with global telecom regulations during NPI rollouts.
- Optimize Search & Downstream Discovery: Collaborate with core Console teams to optimize how high-performance catalog metadata flows into customer discovery workflows, customer portals, and AI-driven assistant frameworks.
- Ensure core catalog APIs deliver rapid, reliable synchronization across all global environments.
Requirements
- We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! .
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
- We are always looking for people who will bring something new to the table! *Required: Deep SaaS/PaaS
- experience specifically focused on APIs, developer tooling, highly distributed backend cloud architecture, or master data orchestration.
- Mastery of Enterprise Platform Data: Proven success building or heavily scaling internal platforms like Enterprise Product Information Management (PIM), CPQ (Configure, Price, Quote) engines, billing line registries, or multi-tenant graph architectures.
- NPI & Go-To-Market Lifecycle Ownership: Proven track record of defining cross-functional NPI processes, managing SKU lifecycle state machines (Alpha/Beta to GA, deprecation, and sunsetting), and streamlining commercial readiness pipelines.
- Ruthless Prioritization: Demonstrated ability to decode vague platform priorities, manage heavily conflicting internal stakeholder inputs, and confidently secure executive buy-in.
- Academic Background: BS in Computer Science, Computer Engineering, or equivalent highly technical practical experience. Desired:
- Education: Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience.
- For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer
- Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Experience
- Experience: Minimum of 10+ years of product management
Benefits
- Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
- Offerings vary by location. Compensation
- The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.
- Based in the San Francisco Bay area, California: $201,280 - $251,600.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following
- benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
- The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Additional details
- At Twilio, we’re shaping the future of communications, all from the comfort of our homes.
- We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
- Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
- As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding.
- Join the team as Twilio’s next Principal Product Manager About the job
- This position is needed to evolve our global Product Catalog platform.
- You will lead the development of foundational data models, API syndication layers, and internal tools defining how Twilio products are packaged and launched.
- Working across platform engineering, finance, and operations, you will own the backend lifecycle—from NPI governance to downstream billing—driving architectural unity and accelerating time-to-market for our diverse communication and data portfolios. Responsibilities
- Acquisition, Ingestion & System Consolidation: Lead the technical strategy to seamlessly migrate and ingest legacy configurations and acquired product entities (e.g., Twilio Segment) into a single, cohesive billing and product registry.
- Data Quality & Cross-Functional Consensus: Act as the strategic bridge between engineering, data infrastructure, finance, sales ops, and Twilio Trust Hub.