engineering
Posted 2 weeks agoSenior Backend Engineer - AI Framework (Python)
at gongio
Hybrid
Requirements
- Gong harnesses the power of AI to transform how revenue teams win.
- The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams.
- Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort.
- As a Senior Backend Engineer on Gong’s AI Framework team, you will build the foundational platform that enables the entire organization to design, evaluate, deploy, and operate AI agents at scale.
- Agentic Framework Architecture : Designing and building Gong’s internal agentic framework, leveraging and integrating industry-standard tools such as LangChain, LangSmith, ADK, and similar ecosystems.
- Evaluation and Quality Systems : Building evaluation frameworks and workflows for AI agents, including offline and online evaluations, quality metrics, regression detection, and experimentation infrastructure.
- Observability, Monitoring, and Guardrails : Providing the organization with robust observability capabilities for AI agents, including tracing, logging, monitoring, cost tracking, and safety guardrails to ensure reliable and responsible usage.
- Cross-Language Integrations : Designing integrations and tooling across Python and Java to enable seamless adoption of the AI framework within Gong’s broader backend ecosystem.
- AI System Reliability at Scale : Ensuring agents remain observable, debuggable, and safe as usage scales across teams and products.
- Company-Wide AI Enablement : Empowering every engineering team at Gong to build agent-based solutions faster, with higher quality and confidence.
- Foundational AI Infrastructure : Establishing the core frameworks, evaluations, and observability standards that all AI agents at Gong will rely on.
- AI Safety and Quality Bar : Raising the bar for how AI systems are evaluated, monitored, and governed across the company. How You’ll Succeed Here
- Strong analytical and problem-solving skills, with the ability to debug and resolve complex technical issues efficiently. Hands-on
- Experience extending or building frameworks on top of tools like LangChain, LangGraph, ADK, or similar agent orchestration frameworks. •
- Experience designing, implementing, and operating production-grade AI agents , including handling failure modes, retries, observability, and real user traffic.
- Strong understanding of AI evaluation methodologies, including agent evaluations, prompt evaluation, regression testing, and quality monitoring.
- High proficiency in Python for building production-grade AI frameworks and services.
- Familiarity with Java and
- experience integrating backend platforms or tooling into Java-based systems. •
- Strong analytical skills and the ability to reason about complex, evolving AI-driven systems. •
- Experience with cloud platforms and scalable microservices architectures.
- We follow a hybrid working model that combines working from home, on the go, or at the office.
Experience
- 7+ years of backend engineering experience, with strong system design and platform-building expertise.
Contact
- For more information, visit www.gong.io.
Additional details
- At Gong, you will join a company built on innovative products, ambitious goals, and passionate people.
- We are shaping the future of revenue intelligence and we want people who are excited to build what comes next.
- You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other.
- Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact.
- If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.
- This is a new, high-impact team responsible for creating the frameworks, tools, and guardrails that power Gong’s agentic ecosystem.
- You’ll work deeply in the agentic space, designing systems for orchestration, evaluation, observability, and safety. The platforms you build will be used by multiple teams across Gong, making
- your impact immediate and company-wide. You’ll Own:
- Agent Runtime and Execution Engine: Building the runtime responsible for orchestrating agent execution, managing tool calls, maintaining state and memory, and ensuring reliable execution across distributed systems.
- Agent Lifecycle and Orchestration Complexity : Managing agent execution, tool usage, memory, workflows, and failure modes in production-grade systems.