Sr. Coordinator, Enterprise Payments Exceptions

📍 Philippines·🏢 On-site

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Responsibilities

Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information Responsible for approval of customer and bank adjustment transactions Follow instruction, execute tasks efficiently following procedures while meeting regulatory and customer experience
Identify procedural gaps and support initiatives to improve the process Update procedures, process flows and job aids as needed Schedule daily and weekly workflow for the team.
Items Processing Supports daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, reviewing images and balancing files Review deposited checks to verify negotiability, accuracy and completeness.

experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work Manage and respond to inquiries from various banks and other stakeholders Other job-related duties that may be assigned from time to time Returns and Exceptions Demonstrate strong communication skills by representing the department in meetings with various parties across the bank and vendors to resolve items/complex cases timely and accurately Expected to maintain SME knowledge of
responsibilities as assigned by management Basic
experience with Microsoft Office or Google Suite Preferred
experience handling financial accounts No agencies please.
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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