other
Posted 3 weeks agoManager, Customer Advocate
at Apollo.io
Mexico City, MexicoOn-site
Responsibilities
- Manage the Global Customer Advocate Team: Build, enable, and lead a global chat team to consistently meet revenue and online sales excellence targets while creating a world-class customer experience.
- Drive Business Impact: Consistently meet (and strive to exceed) targets for revenue and online sales SLAs.
- Build the Team: Hire, develop, and promote reps within the team.
- Develop, Coach, and Enable Reps: Develop a team of representatives early in their Sales careers through mentorship and coaching to enable them to thrive in the Customer Advocate role as well as build strong promotion paths to future roles at Apollo.
- Improve Apollo’s Sales Assist Motion: Leverage data, systems, and processes to identify and implement improvements to accelerate Apollo’s Sales Assist motion by increasing rep productivity and effectiveness.
- Manage strong daily execution for chat completion: Oversee and ensure daily conversations are responded to and resolved within a timely manner.
Requirements
- Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.
- Learnings: Share learnings with management and cross-functional partners to inform GTM strategy and company-wide priorities.
- experience in successfully managing a team in a high-volume sales motion. At least 1 year of
- experience in a manager role.
- experience in a team lead or manager role, with demonstrated expertise in coaching high-performance teams that consistently achieve 100%+ quota attainment and enable clear career-development paths.
- Strong Communication & Data Driven Approach: Excellent written and verbal communication skills, with a demonstrated ability to understand trends and implement strategies to drive revenue impact.
- Experience in the GTM tech space
- Skilled in managing multiple sales technologies, including Salesforce, Apollo (or similar), Gong (or similar), Zoom, Google Suite, and Spotdraft (or similar)
- Past user of Apollo or a similar GTM tool Prior
- experience selling into the US Market We are AI Native
- Apollo.io is an AI-native company built on a culture of continuous improvement.