Community Support Specialist, Weekend (London, United Kingdom)

London, United KingdomOn-site

Responsibilities

Monitor our community and social platforms (community forum, X, Reddit etc.) and handle escalations
Identify trends and areas of improvement for our community forum and other community support initiatives and improve engagement and create a seamless one-to-many support experience, and ollect and prioritize customer feedback into meaningful recommendations for our product and research teams
Close the feedback loop with users when bugs are resolved and feature requests are implemented, and craft detailed, easy-to-understand support content (e.g.
Demonstrate a bias toward action and responsiveness
Maintain high attention to detail while prioritizing tasks by urgency

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
experience across our different public platforms and touch-points (community forum, social, etc.) You’ll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills.
experience working in a support or community environment for a technical SaaS product, with good technical capability and written communication skills, with the ability to turn complex ideas into easily understood concepts
Additionally, if hired you will be required to attend in person onboarding.

If you require accommodation, please reach out to accommodations-ext@figma.com .

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
If you're excited to shape the future of design and collaboration, join us!