Define role based onboarding journeys that balance self - serve learning, live enablement, practice, certification, and manager led coaching.
Measure and optimize onboarding effectiveness through time to productivity and early performance indicators. 3.
Ensure programs are outcome led, skill based, and designed for real-world execution, not passive consumption.
Drive sustained behavior change through practice, reinforcement, and manager accountability. 4.
Leader Enablement & Coaching Excellence Design and directly deliver enablement programs for frontline GTM leaders, in partnership with L&D leadership.
Drive consistent manager adoption and accountability for onboarding, skill development, and execution excellence. 5.
Reduce ad hoc enablement by building scalable, repeatable program models.
Deliver executive ready insights on readiness impact, risks, and optimization opportunities across the globe. Qualifications &
Create a culture of customer obsession, with trust, teamwork, and accountability.
Requirements
Sprinklr is the definitive, AI-native platform for Unified Customer
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Job Description Role Overview: The Global Field Readiness & Productivity Lead is the owner of GTM field readiness and productivity outcomes for Sprinklr’s global organization.
This role is responsible for the end-to-end design, development, delivery, and continuous optimization of GTM enablement programs that accelerate ramp, improve execution quality, and drive sustained productivity across customer facing teams and their leaders.
Reporting to the Sr Director , GTM Enablement , the Field Readiness & Productivity Lead operates as an owner translating GTM strategy into executable programs, leveraging AI and field signals (including Gong) to identify gaps, and continuously improve readiness and productivity outcomes.
Field Readiness & Productivity Ownership Own global field readiness and productivity outcomes across Sales, Solutions Consulting, Customer Success, and frontline GTM leaders.
experience for GTM roles, including program design, governance, and evolution.
Ongoing Development & Mastery Programs Design and deliver Level 200 - 400 enablement programs aligned to Sprinklr’s core GTM motions .
AI Powered Enablement & Gong Proficiency Actively use AI to design, scale, monitor, and optimize readiness and productivity programs (e.g., content generation, signal analysis, program iteration).
Operate as a hands-on Gong practitioner: Configure and analyze dashboards and insights Translate call and deal signals into enablement priorities Enable managers to use Gong for coaching and execution improvement Leverage AI and Gong insights to connect readiness programs to field behavior and business outcomes. 6.
experience in GTM / Sales / Field Enablement within B2B SaaS companies Proven
experience using AI tools to design, execute, and monitor enablement programs Gong proficiency , including dashboard configuration, insight analysis, and coaching enablement Deep understanding of B2B GTM motions and how leaders influence field behavior
Experience operating successfully as a senior IC with high autonomy and executive exposure Preferred Prior
experience in Sales, Customer Success, Solutions Consulting, or Customer
Experience at CX focused or enterprise SaaS companies Familiarity with enablement impact measurement and productivity metrics We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers.
Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights.
Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM.
Experience
Experience Required 8 - 10+ years of
Benefits
Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve.
We offer you and your family voluntary healthcare coverage in countries where applicable.
We believe it is important to take time off – it is essential for your mental and physical wellbeing.
We provide Sprinklrites with paid time off to recharge and spend time with loved ones.
JOB REQ COMPENSATION RANGE $134,000 - $223,000 The base salary range for this role is shown above.
At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location.
Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based
benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health
benefits including medical, dental, vision, and prescription drug coverage.
Additional details
Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
This role spans new hire onboarding, ongoing role based development, mastery programs, and leader enablement, with a strong emphasis on manager led reinforcement and behavior change.
Success is defined not by activity or attendance, but by measurable field impact.
T his role also serves as a codesigner and standard bearer for global readiness programs. Key Responsibilities 1.
Translate the VP of GTM Enablement’s strategy into clear priorities, roadmaps, and execution plans.
Serve as a regional owner with global influence, partnering with global GTM leadership to co design scalable, reusable readiness programs. 2.
Onboarding & Time to Productivity Own the global onboarding
Equip managers with coaching frameworks, operating cadences, and practical tools to reinforce readiness in the flow of work.
Standards, Governance & Executive Insights Define and uphold readiness standards, certification criteria, and enablement design principles.
experience owning onboarding, ongoing development, and leader enablement programs Hands on