operations
Posted Dec 6, 2025Client Technical Operations I
United StatesRemote
Responsibilities
- Utilize internal and external tools for investigation and triage, including but not limited to: Partner Support, CustCare, SQL, Notepad++, SoapUI, Postman, and internal monitoring/log sources.
- Review and interpret EDI formats (X12, XML, JSON, etc.) to identify issues at the transaction level.
- Maintain ownership of tickets throughout lifecycle while ensuring timely updates until resolution or clean handoff to Client Technical Operations II.
- Collaborate cross-functionally with Development, QA, Client Services, Payer Relations, and other internal departments as needed to progress resolution.
Requirements
- Intake, triage, and perform Level 1 technical troubleshooting for production support cases submitted via Salesforce queues.
- Bachelor's degree preferred.
- Proficient in all MS Office applications and use of the internet.
- Ability to successfully multitask with accuracy in a fast-paced environment.
- Working knowledge of technical and procedural aspects and functions.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Experience
- 2 or more years of experience in dental RCM and EDI.
Benefits
- Live DentalXChange’s company values: Actively Care, Try Hard, Be Humble, and Feedback in a Gift.
- Pay range is $21.00 to $24.50 per hour DOE What We Offer
- Medical, dental, and vision
- benefits – eligible first of the month after start date Unlimited PTO
- Paid time off for sick, jury duty, bereavement
- 10 company paid holidays
- 401k with company match Health Advocate
- Healthcare and dependent care flexible spending accounts