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↳ Answer incoming calls and chats from clients to address their issues promptly and document each phone call in the… ↳ Effectively troubleshoot and manage support issues.
↳ Manage activity, growth, services, and cancellations for one’s own assigned client portfolios. ↳ Perform various administrative tasks to support the sales team members.
↳ Monitor, review, troubleshoot, and correct EDI issues and make necessary changes to prevent the same issues from… ↳ Perform tests on production applications and prepare recovery procedures for applications.
↳ Utilize internal and external tools for investigation and triage, including but not limited to: Partner Support,… ↳ Review and interpret EDI formats (X12, XML, JSON, etc.) to identify issues at the transaction level.
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