customer support
Posted 2 weeks agoSenior Customer Success Manager, ANZ
at Horizon3.ai
Canberra, AustraliaHybrid
Requirements
- Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them.
- This role requires a strong background in cybersecurity and someone who is consultative and eager to build relationships across departments and customer segments.
- Responsibilities: - Manage a portfolio of customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption - Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy - Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum
- Qualifications: - 5+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment - In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred.
- - Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred - Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders -
- Experience managing a book of business with revenue targets (ARR, NRR, GRR) - Startup or high-growth company
- experience is preferred; you thrive in fast-paced, ambiguous environments - Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized - Located in Canberra area Travel: This is a fully remote position, but successful execution of the job may require up to 5% of travel.
Benefits
- You’ll partner closely with Sales, Product, Engineering, and Support, while helping shape the long-term vision for Customer Success in a dynamic and fast-growing market.
- Perks of Horizon3.ai - Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.
- - Competitive Compensation: We offer competitive salary, equity and benefits. Our
- benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave.