customer support
Posted 4 hours agoCustomer Success Manager - DOD/DOW
at UiPath
Hybrid
Requirements
- LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works.
- Could that be you? YOUR MISSION UiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical transformation and AI initiatives for clients across the Department of War.
- requirements into actionable solutions - Navigate Federal Complexity: Manage communications across multiple stakeholders, handle political sensitivities, and deliver executive-level readouts - Enable AI & Automation: Support customers in leveraging UiPath's agentic AI capabilities, including LLM integration and agent-building in secure government environments - Collaborate with Technical Teams: Partner closely with Technical Account Managers (TAMs) who handle development work, while you focus on project
- Experience with federal system integrators (e.g., Protiviti, Deloitte, Accenture Federal) - Background in AI and automation consulting - Familiarity with UiPath platform (training provided) - Located in the DMV area Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please.
Experience
- Experience: 3+ years working with public sector/government clients with demonstrated passion for federal mission work - Consultative Background: Proven track record in customer-facing consultative roles (this is not an entry-level CSM position) - Delivery Mindset: Comfort with technical project execution and hands-on problem-solving in complex environments - Adaptability: Ability to thrive in UiPath's evolving customer success model Preferred: -
Additional details
- We’re committed to creating category-leading enterprise software that unleashes that power.
- To make that happen, we need people who are curious, self-propelled, generous, and genuine.
- People who love being part of a fast-moving, fast-thinking growth company.
- And people who care—about each other, about UiPath, and about our larger purpose.
- This is a delivery-focused role where you'll act as a functional forward-deployed engineer, bridging technical execution with strategic customer engagement in the federal government space.