GTM Systems and Business Process Manager - Renewals and CX

San Francisco, United StatesHybrid

Responsibilities

Own the process improvement lifecycle - Map current-state workflows and identify gaps between how tools are used and how they could be used.
Prioritize improvement opportunities based on business impact, effort, and strategic alignment
Track adoption and outcomes post-launch; close the feedback loop with stakeholders
Drive cross-functional alignment - Facilitate working sessions with stakeholders across Renewals, Customer Success, Revenue Strategy & Operations, and Enterprise Technology
Support the tools ecosystem - Become a power user in the tools used by Renewals and CS teams (Salesforce, QuadSci, and Trig.ai ).
Identify where tooling gaps create manual workarounds or downstream data quality issues
Evaluate new tool requests against existing capabilities; build the business case where new investment is warranted About you
Track record of translating ambiguous operational problems into structured

Most Asanas have the option to work from home on Wednesdays.
Serve as the translation layer between the field and technical teams - embed with Renewals, Customer Success, and adjacent teams to develop a ground-level understanding of how work actually gets done
experience supporting customer-facing go-to-market teams strongly preferred
Experience working cross-functionally with technical teams (engineering, IT, or enterprise technology); familiarity with agile or product development workflows a plus
Exposure to renewals, customer success, or SaaS go-to-market motions preferred
Strong understanding of AI CSM tools to drive productivity and efficiency
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

7+ years in business operations, revenue operations, process improvement, or a related field;

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.
We believe that compensation should be reflective of the value you create relative to the market value of your role.
To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between $185,000 - $210,000. The actual base salary will vary based on various factors, including market and individual
qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits.
If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.
Long-term savings or retirement plans
benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us

We're looking for a Business Process Manager to serve as the connective tissue between our Renewals and Customer Success teams and the Enterprise Technology organization.
This is a cross-functional, high-visibility role for someone who thrives at the intersection of operations, strategy, and technology — someone who can walk the floor with a CSM in the morning, then translate what they heard into a crisp business
This role is based in our San Francisco office with an office-centric hybrid schedule.
The standard in-office days are Monday, Tuesday, and Thursday.
Working from home on Fridays depends on the type of work you do and the teams with which you partner.
If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve
Surface pain points, bottlenecks, and unmet needs through structured discovery: interviews, process shadowing, workflow audits, and data analysis.
Translate field insights into clear, actionable business
requirements that the Enterprise Technology team can execute against
Serve as the single point of contact for field teams seeking to escalate tool friction or request workflow changes