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↳ Define and execute a multi-year CS strategy for APAC that accounts for the unique cultural, linguistic, and market… ↳ Own the regional P&L for Customer Success, driving key performance indicators including Net Revenue Retention (NRR),…
↳ Lead initiatives across key security domains, including Endpoint Security, SaaS Security Posture Management (SSPM),… ↳ Collaborate closely with IT, engineering, and business stakeholders to integrate security tools, policies, and…
↳ Lead and mentor our domain-specific Engineering TPMs. ↳ Establish and oversee scalable systems for qualitative market feedback, guiding the teams that manage Voice of…
↳ Drive Asana's company-wide localization and international growth programs, balancing scalability with cultural… ↳ Design and execute a global localization roadmap that prioritizes AI automation, organic growth, and autonomous…
↳ Collaborate with CSMs to tailor engagements that align with account objectives and drive meaningful customer outcomes. ↳ Influence and align cross-functional strategies: Collaborate with sales, customer success, support, and product to…
↳ Design, implement, and scale end-to-end data products that support growing data processing and analytical needs ↳ Transform raw data into actionable insights to drive product strategy and power in-depth analyses and reporting
↳ Build business acumen by understanding Asana’s priorities ↳ Manage large, complex projects with significant impact on business outcomes
↳ Negotiate all facets of contract renewals using commercial judgment. ↳ Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure.
↳ Project manage large-scale projects, establishing project scope, goals, milestones, success metrics and stakeholder… ↳ Own technical infrastructure, including predictive scoring, funnel logic, lead routing, and data integrations across a…
↳ Write clear, concise, and user-friendly content for help centers, knowledge bases, and getting started guides ↳ Develop instructional content including how-to guides, tutorials, and FAQs
↳ Build and maintain demo environments that showcase current and future Asana workflows across various industries and use… ↳ Develop and document our strategic demo repository, ensuring all assets are reliable, reusable, and easy to maintain. •
↳ Generate pipeline for enterprise account executives through persistent, high-volume outreach and create customized… ↳ Cultivate value-driven conversations with Director and VP-level personas across complex cross-functional teams and…
↳ Architect, design, and lead the technical execution for the Marketing Data Science roadmap, serving as the Solution… ↳ Collaborate with marketing leadership to pinpoint how data science can be further integrated into Asana's business…
↳ Deliver high-quality, consultative support across a wide range of product areas, moving beyond simple Q&A to solve… ↳ Own customer outcomes end-to-end , ensuring timely resolution and clear communication while managing high-volume…
↳ Develop a creative, tailored engagement scope for each customer based upon their complex processes, needs, and jointly… ↳ Facilitate the change management process and associated engagement activities, such as customer training, executive…
↳ Execute engagements for each customer based upon their processes, needs, and jointly set goals to ensure a successful… ↳ Facilitate the change management process and associated engagement activities, such as customer office hours, executive…
↳ Drive customer outcomes and by: ↳ Leading design workshops to provide the customer firsthand
↳ Develop and execute a technical SEO roadmap, prioritizing site architecture, crawlability, and indexation to drive… ↳ Build and maintain SEO monitoring dashboards to ensure continuous visibility into crawl health and site performance. •
↳ Own full-stack product marketing for strategic partnerships and integrations, including AI integrations, from messaging… ↳ Lead integrated go-to-market plans in close partnership with Product, Partnerships, Sales, and Demand Gen to drive…
↳ Develop high-performing creative for paid media campaigns across channels including paid social and display. • ↳ Own creative output for performance programs, producing multiple concepts and variations designed for testing in…
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