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Posted Apr 15Customer Enablement Manager - Figma Weave (New York, United States)
at Figma
New York, United StatesHybrid
Responsibilities
- Manage the adoption journey for a portfolio of large, commercial and enterprise customers
- Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders
- Identify and empower internal champions who can advocate for Figma Weave within their organizations
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- Deliver live and scalable training sessions customized to customer maturity and needs.
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams While it’s not required, it’s an added plus if you also have: •
Requirements
- Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- We're building the next chapter of AI-native craft and creativity - where craft and technology meet.
- Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul.
- Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it.
- As a Customer Enablement Manager, you’ll work directly with our larger customers to help them get the most value from the Figma Weave platform.
- Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner.
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
- experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Experience using node-based design products or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go.
- Additionally, if hired you will be required to attend in person onboarding.
Experience
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success We’d love to hear from you if you have: 4+ years of
Benefits
- If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.
- Job level and actual compensation will be decided based on factors including, but not limited to, individual
- For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
- Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales
- Figma’s compensation and
- Annual Base Salary Range: $127,000 — $269,000 USD
Contact
- If you require accommodation, please reach out to accommodations-ext@figma.com .
Additional details
- Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
- If you're excited to shape the future of design and collaboration, join us!
- You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.
- In this highly collaborative role, you’ll partner with various internal teams to deliver a seamless and impactful customer experience; to deliver thoughtful, engaging experiences for our customers.
- If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
- This role can be held from our New York hub on a hybrid basis.
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- We believe in hiring smart, curious people who are excited to learn and develop their skills.
- experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.